There are videos on the service plus how to install on the Astra2Connect site here: Watch Video Please take a moment and watch the videos which will help during the setup phase.
Please visit Satellite Finder website to help you point your satellite dish. Enter your Location Post Code and select 23.5E Astra 1E, 1G, 3A
Drag and drop the green line to your House. Record the elevation and the Azimuth MAGNETIC (for the compass) reading. The dish needs to point in this direction
The Point & Play Preparation document provides a step-by-step procedureto install the Astra2Connect terminal (consisting of the antenna and the IPmodem). When installing the antenna, it is important that you follow the entire procedure step-by step. When pointing the antenna, you may need to repeat the steps from the section Rough pointing: horizontal (azimuth) onwards to obtain optimal signal reception and transmission.
SAVE TIME, when fixing the F-Connector to the TX Cable, make sure the centre wire is sufficiently long. Failure to do this could result in "Network failure" error when trying to launch the service..
Point & Play Execution document assists pointing the antenna. Refer to the preparation document first.This document helps fine-pointing the antenna, checking pointing and rough pointing. Confirming antenna pointing in the software is also possible.
The following troubleshooting guide highlights common installation issues that might arise. Click here for a 'Quick Test' guide.