Support and Technical Information
We have a range of information and support facilities to help you get the most from your Opensky system.
Installation Support Options
In addition to the dish and LNB external installation, we also offer options for installing and configuring the data receiver with your PC. You can choose as much or as little support as you prefer:
- Engineer Visit - to install and configure the data receiver
- Guided Phone Install - pre-booked phone support appointment to guide you through the install
- Premium Rate Phone Support - see below
- Purchase Options are listed on the order page.
The Manual
Check the StartUp Guide (User Manual) on your CD. If you have an issue that isn't covered in your manual, you may need to consult the FAQs.
Known Issues
Check this list to see if your issue has been covered. Has your receiver been installed correctly? Is OPENSKY having trouble starting up?
The FAQs
The FAQs are here. If the information you are looking for is not included, you can e-mail us your question.
The email procedure is here.
Phone
Phone support is available ONLY on premium-rate help-line. Hours are 9am to 5.30pm Monday to Friday.
The number is 0906 540 0503
Calls charged at £0.75 per minute at all times and last a maximum of 20 minutes.
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