If you have an issue which is not covered here, you can e-mail us and access other support resources from the main support page.
Known Support Issues
| Date | Subject | Link |
| 23 July 08 | Transponder frequency change from C5 to A12 for ALL 7E customers | |
| 23 July 08 | How to Take a Screen Grab | |
| July 08 | Interference issues from Astra 1C | |
| 24 June 08 | Transponder frequency change for ALL 7E customers | |
| 30 Apr 08 | Satellite position change from 33E (Eurobird) to 7E (W3A) | |
| 18 Apr 07 | Opensky outage - now resolved | |
| 7 Mar 07 | System outage planned for 8 March 07 | |
| 13 Feb 07 | Network problem affecting all Opensky customers - now resolved. | |
| 12 Feb 07 | Transponder change on W3A from C12 11.449 to C5 11.299 | |
| 9 Oct 06 | W3A outage now restored | |
| 22 Nov 05 | Login Server and Database down on 33E (Eurobird) Platform | |
| 23 Sep 05 | Login Server and Database down | |
| 6 Apr 05 | VPN Server reconfigured to ease Login problems | |
| 23 Mar 05 | MailServer down due to spam | |
| 23 Feb 05 | Transponder change on eBird 33 deg East from a1 to b2 | |
| 23 Feb 05 | VPN Login problems | |
| 10 Jan 05 | How to login to Opensky manually without installing any software. | |
| 10 Jan 05 | How to set and unset Proxy server manually. | |
| How to setup outbound mail server when using OSDA (applies to both Opensky client AND BSM 2) | ||
| 27 Apr 04 | Google thinks I'm in France. | |
| 25 Apr 04 | SatSurf login starts BeyonDSL homepage instead of my homepage. | |
| 23 Mar 04 | Always make sure to have the most recent version of OPENSKY. The latest version includes bug fixes for earlier versions as well as added features. Current version is 1.6 | |
| 23 Mar 04 | Latest Quick Start Guide for the Manhattan DVB-IP1000 v1.2 | |
| 19 Feb 04 | Latest drivers for Manhattan DVB-IP1000 | |
| When accessing the 11.449GHz transponder on W3, OSControl reports Horizontal pol instead of Vertical . | ||
| Knowing what is supposed to happen when OPENSKY starts up with OS Control can help you troubleshoot. If you don't get an AMBER light as well as a GREEN one on your Manhattan, review this document. | ||
| If you suspect that an install has not been successful, it may be easier to uninstall and start from scratch. This document refers to OPENSKY and the Manhattan receiver. |
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